Refund Policy

At Tripoweb, we make sure that the traveler gets a memorable trip when flying with us. And for sure, plans can change here knowing about the refund and cancelation policies can save you enough time. Below are the detailed guidelines on how refunds are processed, the eligibility criteria, and the time frame for receiving refunds.

1. Eligibility for Refunds

Your refund eligibility depends upon the airlin's fare rules. The following are the general conditions for a refund:

• Fully Refundable Tickets - If you purchased a fully refundable ticket, you are eligible to receive a full refund if you cancel your booking within the allowed period specified by the airline.
• Non-Refundable Tickets - Most discounted or promotional fares are non-refundable. However, you may be eligible for a refund of certain taxes and fees. In some cases, airlines may allow you to use the value of the ticket toward future travel, subject to rebooking fees.
• 24-Hour Cancellation Rule - According to the guidelines of the U.S. Department of Transportation, cancellation made within 24 hours of booking with departure at least seven days away is generally entitled to a full refund.

2. Processing Time for Refunds

Refund processing time depends on the payment method used and the airline's policy:

• Credit/Debit Card Payments - Refunds typically take 7-14 business days to reflect in your account, depending on your bank's processing time.
• Bank Transfers - Refunds through bank transfers may take up to 14 business days to process.
• Third-Party Payment Platforms - If you paid using PayPal, or another payment platform, the refund may take 5-10 business days to process.

Note: Once the refund is processed, you will receive a confirmation email with the transaction details on your shared email id.

3. Requesting for a Refund

To initiate a refund request, you must follow these steps:

• Log into Your Account - Visit our website and log into your booking account.
• Locate Your Booking - Go to the "My Bookings" section and choose the flight you want to cancel.
• Submit a Refund Request - Follow the prompts that are given to cancel your flight booking and request a refund. A confirmation email including the specifics of your refund request, will be sent to you.
• Contact Customer Support - If you encounter any issues or need further assistance, our customer support team is available 24/7 to guide you through the process.

4. Partial Refunds and Cancellation Fees

• If your ticket is partially refundable, the refund amount will be calculated based on the airline's policy and any cancellation fees that may apply.
• Some airlines may deduct a cancellation fee from the refund amount, which will be reflected in the final refund statement.
• If you booked a round-trip ticket and only canceled one leg of the trip, the refund will be processed accordingly.

5. Exceptions and Non-Refundable Situations

• If you miss your flight without canceling it in advance, you will not receive a refund.
• Generally speaking, tickets bought with particular restrictions or during special promotions are non-refundable.
• Certain third-party taxes and fees might not be refundable.

6. Contact Us for Assistance

Please get in touch with our customer service department if you need assistance with a refund request or even if you have any queries related with Tripoweb's return policy. Our live agents are on hand around-the-clock to give you the advice you need and make sure your refund procedure goes without a hitch.

At Tripoweb, we value your trust and aim to make your travel planning experience as flexible and stress-free as possible.

We are here to assist you and ensure you have an amazing trip to your favorite destination.